This page explains how to delete your account and data in apps developed by Gencay Tosun (ProxApp). You can request deletion even if the app is no longer installed.
Apps that require an account
Sossial
In the app: person icon at the top right > My profile > Delete my account > confirm your password or Google / Apple sign-in > Confirm.
Deleted: account and sign-in details, email address, profile (name, title, city, country, bio, photo), messages and files you sent (including converted copies), friend connections and requests, group memberships, notification tokens. Deletion completes on the server within a few minutes.
Retained: Reports and moderation records are kept for 1 year; the short message excerpt in a message report is deleted 30 days after the report is closed. Access records (account ID, IP address, date and time, device type) are kept for 1 year under Turkish Law No. 5651 and are shared only with competent authorities on a lawful request. These records are not used for any other purpose. Even if you keep your account, messages and chat files are deleted 7 days after they are sent.
Energy Maintenance Report
In the app: Settings > Delete account > Confirm. If you are the supervisor who created the group, you can first transfer ownership to another user or delete the group and all its records under Settings > Delete group.
Deleted: username, display name, password, group membership. If you delete the group, all of its work logs, settings and invite code are deleted too.
Retained: If the group continues, the work logs you entered are anonymized as "Deleted user" so that the team's report history stays intact.
Tofisan Order
In the app: Profile > Delete account > Confirm.
Deleted: full name, company, email, phone, address, cart and quote history in the app.
Retained: Quote and order requests already forwarded to Tofisan İklimlendirme are subject to Tofisan's commercial record-keeping obligations. You can also contact Tofisan İklimlendirme to have those records deleted.
Request deletion by email
If you cannot access the app or have uninstalled it, write from your registered email address to gencaytosun@hotmail.com with:
- Subject: Account deletion request – [App name]
- The email address or username on your account
- Whether you want the whole account deleted or only specific data (e.g. certain posts)
We may send a confirmation email to your registered address to verify that the account is yours. Your request is completed within 30 days at the latest, and we will let you know.
Deletion timeline
Deletion starts as soon as you confirm it in the app. Your data is permanently removed from live systems within 30 days and from backups within 90 days. Records listed as "Retained" above are deleted at the end of the stated period.
Apps that run on the device
ISO 286 Tolerance Hole & Shaft, Engineering Catalog, Bearing Catalog, Engineering Torque Calculator, Air Duct Takeoff, Scientific Calculator, Mesailerim, Barber & Salon Manager, Edge Panel and Smart Counter have no accounts, and your data is never sent to us. To delete this data:
- Android: Settings > Apps > [App] > Storage > Clear data, or uninstall the app.
- iOS: Touch and hold the app icon > Delete App.
- Backup and PDF files you created must be deleted separately from where you saved them.
Advertising data
In ad-supported apps, you can delete or reset the advertising ID processed by Google AdMob on Android under Settings > Privacy > Ads. On iOS, you can turn off the app's tracking permission under Settings > Privacy & Security > Tracking.
More information: Privacy Policy